Meet Aleida Dikland

I’ve helped government and private sector organizations attain organizational improvement through multifaceted change projects for 20 years.

By focusing on strategic design and implementation of service management processes, functions and techniques, I ensure the right knowledge required to make key decisions is generated. This involves methodically addressing three pillars of business; people, processes, and systems to design tailored solutions for each client.

I’m valued by clients and students, for the ability to clarify and simplify complex ideas, and for facilitating discussions on moving ideas from theory into real-world implementation.

Certifications in: ITIL v2/v3, COBIT5, Prince2, ISO /IEC 20000, Knowledge Centred Support.

Secret security clearance.

Specialities: Business Analysis, Cobit, and IT Service Management / ITIL, Instruction

Contact Me...

Aleida Dikland
Ottawa, Canada

Email: Interested at DevSM dot TV 
OR: CLICK HERE TO SEND ME AN EMAIL